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  General Issues for Purchaser

Here you could find general information related to shipping options & cost, payment, terms and conditions of sale. You could contact us for more details.

Shipping Options
If you located in Jakarta or its surrounding area, our delivery staff will deliver your order. We use reliable shipping carriers for national shipping. Feel free to choose your own shipping carrier that more appropriate for you. For safety reason, we encourage you to insurance the shipment.

You could choose the packaging method and material. For national shipping, itís better to use the wood packaging or at least use thick corrugated cardboard. We use shredded paper as cushion in our packaging to protect against damage during shipment.

The shipment is carried out during the business days. Leading time for national shipping normally takes 1 Ė 2 days.

Shipping Costs
Thereís no shipping cost if you located in Jakarta or its surrounding area. Double packaging for distance shipping is available for some charge.

All expenses for national shipping such as shipping cost, packaging, insurance shall be borne by purchaser. Generally, shipping costs is calculated based on a combination of destination, goods weight, packaging weight or size, and shipping methods (ground, sea or air).

Methods of Payment
The acceptable methods of payment are: cash, bank transfer, cheque, giro or direct deposit. Currently we do not accept payment by credit/debit card.

A bank transfer, cheque, giro or direct deposit is not confi rmed as accepted by us until payment has been received in our bank account completely. Payment by bank transfer should reach our account net of all bank charges.

Terms & Conditions of Sale
We accept the order from all Indonesia territory wherever the shipping carriers could make the shipment. We canít take international orders.

The defective goods are eligible for return within 1 week from the shipment date for exchange or repair, at our discretion. If we are unable to exchange or repair the goods within a reasonable time frame, we will refund your payment.

All non-defective returns canít be accepted without formal agreement. The purchaser shall be responsible for the return shipping fees. The non-defective return goods must be in its original condition, in its original packaging, and properly repackaged to avoid damage.

We reserve the right to alter prices in exceptional circumstances. If the price is corrected due to exceptional circumstances, you will be informed of the change and offered the opportunity to cancel the order.